Had a damaged tire and went to the shop for repairs, only to find out the car needed to be replaced. Abroad, there's no immediate tire repair service—any problem typically leads to car replacement.
Counter staff processed my pickup at the counter as he should… but gave no directions as to how to find the car lot. Also, no one at hand to show how to use various controls- the seat adjustment had 2-3 different buttons to electronically adjust the seat height etc but I couldn’t find how to move the seat back. Only at car return was I shown- 1 of the buttons had 2 different functions.
About QEEQ:8.0/10
I continually get adverts suggest that I download the app- I already have the app. I get adverts suggesting I become a diamond member. I am a diamond member. I get adverts that I have coupons/ points- but they aren’t eligible for diamond member usage. Please tailor the app to the actual user and not to the general public. You waste my time with superfluous crapq
C'est le seul loueur qui ne voulait pas d'une carte identité informatique. J'ai dû retourner à la mairie dans laquelle j'ai fait ma demande de renouvellement pour récupérer les papiers. Côme évoqué toujours un problème de restitution, les loueurs nous demandent de prendre des photos avant le départ mais les voitures sont collées les unes aux autres impossible de prendre des photos correctement puis ils veulent vous rentre responsable des rayures alors que les marques partaient en frottant à la main.
The car was in excellent condition and the staff were very friendly. There was a minor issue during the return process—scratches under the car door that were missed during pick-up and not photographed. After some discussion, the return still went smoothly. Next time, I will make sure to inspect the car more carefully during pick-up.
The French guy, whose name seems to be Mafh, provided excellent service! He was very friendly, and the staff also kindly helped me switch the car's language from French to English.
The overall experience was very smooth. QEEQ customer service was always online and efficiently handled issues. Goldcar's service was excellent; although we arrived over two hours late, there were no problems at all. Returning the car was flexible, and self-service options were available. Highly recommend!
When I went to pick up the car for the first time, they only mentioned that I did not meet the age requirements without clarifying whether it was due to driving experience or actual age. Additionally, neither the website nor the app indicated this restriction. The vehicle provided was downgraded without explanation or any alternative solution offered. I had to negotiate with customer service for a long time and personally visit the office twice before being able to switch to a slightly better model.
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