Customer service rarely answers the phone. Every time I call with the same issue, I have to explain it all over again.

Great service, no unnecessary recommendations

The service during pick-up was acceptable, but the return experience was very poor. We returned the car at Izmir Airport, our last stop, and had a flight to Istanbul the next day. Since our hotel was right next to the airport, we decided to drop off all our luggage at the hotel before returning the car. After returning it, we asked if they could drop us back at the hotel, which was the Hilton nearby. Initially, the person said he didn’t know where the Hilton was, then after a phone call in Turkish, he pretended not to understand English anymore. This made me very angry because his English had been fine previously. Luckily, we had already dropped off our luggage; otherwise, we would have had a huge problem. The experience was awful.

At arrival nobody was there to expect us (with a sign). We had to call the AVEC office. 5min later the staff appeared. Car had a damage so the car was not so “beautiful” but other than that everything smooth.

I would appreciate somehow if you could ensure that the rental car company is really on-site at arrival.

The staff member at Izmir airport was excellent! he dealt with my booking very quickly, upgraded my car, and gave my son a colouring book and pencils. It was the quickest car hire transaction I have experienced. The return process was very quick and I received an email about my deposit return before I arrived home. Very nice company to deal with.

Excellent website and the best prices I could find.