The counter staff was efficient but didn’t provide any information about the car return process. The car itself was great. Fuel efficient and just the right size for the narrow roads.
Nette en redelijk nieuwe auto. Bij het afhalen ongeveer een half uurtje moeten wachten ivm drukte. Vriendelijke service aan de balie en geen gepush om extra verzekeringen of iets dergelijks aan te schaffen. Bij het afleveren van de auto een vlotte afhandeling.
About QEEQ:10.0/10
Goede overzichtelijke website. Eenvoudig proces om te boeken.
We had to wait 3 hours in the line at the airport. Chaos, people almost fighting at the desk. Wanted to charge extra insurance. Did not get the car we wanted.
I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).
About QEEQ:10.0/10
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