Disappointing

It's okay, the process was quick.

Extremely dissatisfied. We purchased comprehensive insurance on the platform, but when we arrived at the store to pick up the car, they tried to sell us additional insurance which we didn't buy. The employee, who was a young Chinese expatriate, had a terrible attitude and displayed no sense of service. When we returned the car, there were scratches that we were unaware of (we had photos for record), and they scolded us loudly. We had insurance, so it should have been a straightforward claims process for us. However, they insisted on using a different vehicle model on the claims form than the one we actually used. When I raised the issue, they took back the rental form. Since we didn't understand the process, we didn't pay much attention at the time. After returning to China, they said we were being troublesome. They also mentioned that the discrepancy between the allocated vehicle and the order was because we got a 'special deal' car, not a new car.

The company is run by a young couple. The owners are very friendly! The car was new. When an accident happened, they were very considerate. It’s comforting to have support from fellow countrymen when facing difficulties abroad. Overall, it’s a great New Zealand car rental company! Highly recommended! Next time I go to New Zealand, I can contact them directly without going through a platform.

Great value and good service including helping with the bags and kids.

Totaly, its cheep and good. They pick us up from airport. When return, they take us to hostel near office, because our flight is eary morning. One thing, we could not use USB charger. Cigar socket is broken. We realized it on second day so we just call them and we talk about it and cost on the day we return. they said sorry. But no refound. They said they dont extra charge us anything on it. Ofcouse! Its not our falt. We need to ask every hostel everynight to borrow us the charger. Its uncomfortable very much. The last day, we expected that they offer some but they did not. So we rate two down. On The other way. We left a baby shoe under the sheet when we return. So we call them and ask to check it. They could find it kindly. We had no way to visit office, so we ask them to bring it to our hostel. On the answer, it seems difficult, but they manage it and bring it back to us. So rate is up.