This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car.
Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half.
The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!
About QEEQ:10.0/10
Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was.
This aspect of the booking was very poor.
The car had numerous small scratches and was very old when picked up. After contacting the company staff, we parked the car in the designated spot the night before and took photos as required (photos taken at return were uploaded, showing no damage as indicated by the rental company). The next day, without any notification, we were charged over 1400 NZD for alleged windshield damage. Since we purchased a super insurance, we are now filing a claim. This experience was terrible compared to our previous rentals with Yesway and Thrifty on the South Island!
The car rental service was good. After arriving by plane, we contacted them by phone, and they picked us up at the airport in about 10 minutes to complete the pick-up procedures.
“Car was broken when it’s given to us on the first day and there was no other car can be replaced.”
About Lovetrip:4.0/10
Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip!
Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.
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Customer Service
Disappointing
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