Car was broken when it’s given to us on the first day and there was no other car can be replaced.
S.Hsu
New Zealand
Reviewed: Tue, Mar 19, 2019
About Lovetrip:4.0/10
Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip!
Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.
The company is quite small, appears to be a family-run business and seems somewhat unprofessional. There was no one on the ground floor to assist us, and we had to ring the doorbell for a while before someone from upstairs came down to guide us to the second floor to sign the rental agreement. The same person handled both the car pickup and return. There were no other customers, so there was no waiting time.
The car was exa tly as described. Very clean also. Smooth pick up and drop off process. The only 2 things i didnt like is the charge for being 30min late on dropoff was half the amount we paid for the 10 days rental. Also they hold a charge on your credit card for the deposit which is reversed on dropoff however i am now having issues with the bank as to where that is. Ive always hated deposits on a credit card. I rather give cash and get cash back on return
About QEEQ:10.0/10
Very good
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Car was broken when it’s given to us on the first day and there was no other car can be replaced.
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