The Counter staff did their job but weren't that friendly. Due to technical problems I wasn't able to receive a copy of the contract upon leaving the shop/ yard (= their printer was not working) and I was told it would be emailed to me ... and I subsequently found out it was emailed to someone completely different ... so perhaps now that 'wrong' person has got some of my personal information (= not happy about that). And the Staff didn't walk around the vehicle with me before I left ... and so IF there were problems (e.g. marks, scratches, damage) then there could well have been delays and issues upon returning the vehicle and leaving promptly/ efficiently. (Fortunately there were no disputes before leaving the shop/ yard.)
The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.
About QEEQ:10.0/10
Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??
Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.
we got a little upgrade, I think as a Toyota Corolla vs Nissan Tiida, a bit better. The service was good but a bit long on pick up and excellent and fast on drop off. In both cases, very friendly.
Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to
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Customer Service
Cost efficient. Appreciated.
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