Europcar will take us far! First experience but definitely our only future choice.

When signing the contract at the airport office, maybe due to communication issues, I couldn't determine the total rental price from the staff or the contract on the handheld display. So I couldn't tell if any additional charges were included.

The Europcar staff did not accompany us for the car inspection during pick-up. Overall, the car we rented was satisfactory.

Overall very pleased with transaction

Little confused with insurance. I buy via app but car rental people don't like it and prefer I buy insurance via them but it's so much more expensive.

Larger car than booked; new car as well.

There was no explanation of the features of the car, on pickup in Hobart. Staff member at Launceston, where we called in and later dropped off the car was excellent. Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed. On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous. On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents. Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.