It's okay

I needed to extend the return time, so I contacted the staff on the website. They asked me to contact the counter, but since I don't speak the language, they helped me by contacting the counter themselves.

They didn't inform us that smoking in the car was prohibited and fined us.

Good 1. I book Toyota Yaris, but get the sedan car Honda City. Bad 1. The Honda City dont have reverse sensor. 2. Language barrier between me and counter staff. Counter staff fail to give information about third party liability insurance that very important when drive in Thailand. 3.During drop off car, the parking lot for Chic Car Rent was full (have a 3 parking lot), no one staff assist me during that time, I should park my car on side of road and interrupting traffic to find a staff.

Very pleased with counter staff, got bonus of upgrade to Honda Accord.