We arrived at the airport in the morning and were driven to the car rental company, which took about ten minutes, making it fairly convenient. At the pick-up, the company did not explain the types of insurance. The basic insurance from the rental package covers almost nothing. When we returned the car, the customer service insisted on us providing photos of most of the vehicle's wear and tear... In other words, if you didn't take pictures or they weren’t clear, the company assumes you caused the damage. Although we took photos of some scratches, we missed one, and had to pay 3000 AUD!!! They used a magnifying glass to find the scratches, saying this fee is to activate the insurance. I think this fee is enough to change vehicle parts. Maybe they rely on this to make money? They claimed there are no other Chinese-speaking car rental companies in Australia... I suggest you choose carefully. Typically, basic rental costs from Avis or Budget are not so nitpicky. Even if you buy insurance, take photos of the entire car inside and out, or you never know what trouble you might encounter.

First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.

Good platform that is easy to use and priced competitively

Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.

EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!

I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.