The staff was friendly, and the pick-up and drop-off process was quick.

Although the car wasn't the Chrysler I booked, it was a very new and well-equipped Dodge. The trunk could hold four large suitcases, there were two spaces under the middle seat to store items, and there was plenty of storage space.

The company is quite large, with branches in various regions. There are many vehicle options available. I initially wanted to rent a Grand Cherokee, but at the counter they said it was unavailable. They offered either a Santa Fe or a more expensive Ford Edge, which I did not agree to. However, when I went to the parking lot to pick up the car, I was pleasantly surprised with a 2017 high-end GMC. It had only run over 13,000 miles, essentially a new car. Midway, the car showed a need for an oil change. I contacted customer service, and they provided three options: continue driving if the car was in good condition, switch to another car, or find a repair shop for an oil change and then get reimbursed. Later, I went to the Salt Lake City branch to exchange for another car, but they only had a mini van. So, I opted to get an oil change at a repair shop, which cost over $50 with tax. The refund was processed smoothly when I returned the car. Overall, it was a pretty smooth experience.

Excellent

Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.