I booked a Mercedes C-Class, but initially got a CLA. They claimed it was the same class, but it was too small for four people and four pieces of luggage. Upon request, they switched it to a standard C-Class.

Pretty good, smooth communication.

Overall, it was efficient. However, they did try to upsell at pickup. I booked a Mercedes but was told I needed to pay extra for an upgrade, otherwise I'd get an Audi. They also repeatedly mentioned insurance and fuel. To get the car quicker, I agreed to their fuel option.

スタッフの対応が素晴らしかったです。 車自体もココから選べと言われたので ベンツにしました。 勿論無料で。 アップグレードや保険の勧誘が心配でしたが全く有りませんでした。

Still waiting the deposit back in my account for 300£. Also the GPS didnt work. Pls confirm money back asap. Thanks