The staff had a poor attitude and kept pushing insurance even though I told them I already purchased one. They tried to scare me by saying it wasn't the same and that if there were repairs, they could directly charge over $6000 from my card (though the actual authorization was only $1000, so I don't understand why they claimed over $6000). The vehicle they provided was bad; it lacked power and struggled on uphill roads. When I returned the car to the address listed on the order, the staff lazily told me to drive to another parking lot instead. Driving in the city center was challenging, and I was in a rush. When I finally got there, the entry required a password, but the password they gave was incorrect. I had to drive back to the original address listed on the order. It was an exhausting experience! I've self-driven in many countries before, but I've never encountered such an unreliable rental company. Avoid this company at all costs; it was a hard lesson learned!
The service attitude is alright! But there's a major drawback. Be cautious when renting a car; even if you buy insurance, the deductible is $4,400. This means you have to pay $4,400 before the insurance covers any damage, whether it's a scratch or a minor dent.
Everything was quite good. I rented a car in Sydney and got a Nissan Sylphy. I noticed they mostly have Nissan Sylphys, Toyota Corollas, and Suzuki Swifts. Returning the car at Brisbane Airport was quick, and they even provided a shuttle to the airport. Nice.
“Good experience, great car. If they could just fix the Sydney traffic it would be perfect.”
About East Coast Car Rentals:10.0/10
Explanation of the automatic billing for the road Tolls was good. Explanation of the additional insurance was a little harder to fully understand as this was different to the EasyRentalCars insurance statements.
About QEEQ:8.0/10
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