Great experience. Seamless pickup and drop off. Really happy. Highly recommend.

Our flight was delayed, and we arrived at the car rental place very late. They arranged a car to pick us up. We got a diesel Holden, which was excellent.

Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.

Booking process was easy. It would have been good to include the extra cost for additional drivers.

As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.

I didn’t know that non holding australian driver license can’t buy the premium insurance to decrease the excess fee to zero. That is terrible. Look like scammer.

Good

Not happy that that a $5 toll has turned into $24 due to commissions and fees....TOTAL RORT AND RIP OFF. Also had to pay extra to get to airport due to car place not being open earlier enough, so in the end car wasnt that cheap