Terrible and I wish I had went with another company
P.Priya
Australia
Reviewed: Mon, Mar 9, 2020
About Europcar:3.3/10
I was very disappointed in my recent rental service with EuropCar. Its the first time I've used Europcar.
It took me half an hour standing at the counter before I could even sign my document. A group that came 20 minutes after me had received their car in 10 minutes, and they also had an additional driver form to sign.
I was a single driver, and the Europcar person that I was dealing with just made me wait, saying that his computer was slow. However, no effort was made to move me to the other computer, and there was no sense of urgency towards giving me my keys. He was humming throughout the entire process, showing that he was not in a hurry.
I have rented cars many times, and it usually takes me 10 minutes at most to acquire a set of keys. Further, I did not receive any documentation or a receipt. He had also asked me for my card twice, even though he had charged me once. 30 minutes is a very long time to wait before even signing any documents.
I received an 'upgrade' from a small car to a small SUV. However, upon getting to the car, it had a car seat, which I did not request for. This took up space in the car. At the counter, I was told a staff member would be near the car park if I needed to speak to him. However, there was nobody there. Because I had been waiting 30 minutes at the counter, I decided to just take the car. The inside of the car was not clean. There was sand and dirt all over the floors of the front passenger seat. Attached is a photo.
I also received no documentation on my car rental agreement, so I do not have any details on the car rental itself. I made a complain to the same staff member when returning the keys, and did not hear back even after a week.
In the time that I had been waiting at the counter, my fees and liabilities were not explained to me. Overall, it had been a very frustrating experience with EuropCar. I'd like to suggest better training of staff, and a higher standard of customer service.
Located in the city center, directly opposite the South Australian Museum and next to Westfield, the store is very easy to find. Dylan at the front desk was very welcoming, explained everything clearly, and the procedure was simple, requiring a pre-authorization of 200 AUD. Once the paperwork was complete, you can independently pick up the car from the parking lot on the fifth floor. Returning the car is equally straightforward; just park the vehicle, hand over the car keys and the parking access card, and the pre-authorization deposit will be released within three to five business days. I received the refund notification the next day.
The Kia carnival have so much space for everyone and the boots are big too. I return the car a bit early to Europace and they give me a little discount.
When i was doing the paperwork I was told the car has NO DAMAGE. When i went to pick up the car on the 5th floor of the parking lot i saw a huge dent on the roof which apparently the staff was not aware of. I had to come down yo the office and raise this issue after which they changed the paperwork noting the roof dent. Had i not noticed this Europcar would have charged me for the damage. Sometimes we are in a hurry and dont inspect the vehicle and rely on the honesty of the cargire company. I certainly have learnt my lesson.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Terrible and I wish I had went with another company
Relevant Reviews on Europcar ADELAIDE CITY
Uriah Hemingway
-
-
-
-
View more >Payne Camilla
-
-
-
-
View more >Harvey Louis
-
-
-
-
View more >H.Ng
-
-
-
-
View more >S
-
-
-
-
View more >