Car in a good condition.

We reserved a Via Verde transponder device in advance, but were told it was out of stock upon arrival. This made navigating the complex Portuguese highways very inconvenient and resulted in excess toll charges. The original car model we booked was unavailable, and the replacement car broke down. After the vehicle was towed, we were overcharged for fuel. We had to travel to the airport to get another car, incurring additional expenses. Although we initially booked the car for three days, we only used it for one and a half days. At the very least, we should have been refunded for one day's rental. They also charged us extra fees due to supposed changes in daily rates for early returns. Despite having full insurance, we had to handle everything ourselves, and the reimbursement process was frustratingly complex. It was a very unpleasant and nerve-racking experience.

Terrible experience. They added insurance and roadside assistance without any reason. When you sign the contract, read it carefully! Many parts are written in abbreviations, which they just add without clear explanation. Really bad experience.

Reliable

the car was brand new

i had to claim insurance and the staff from easyrentcars were quite helpful. i have been reimbursed the claim.

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Price drop protector was terrific as I saved a little within a couple of days of booking.