As expected

I was really impressed with friendly and professional staff members in ACE Rental Cars office at Perth Airport. Special thank you to Karen! She explained everything very clearly and made me feel really comfortable driving away with the hired car.

Easy to book, no hidden surprises.

I was provided with a Nissan Qashqai and had trouble with the car not recognising the key multiple times a day for the whole ten day period. When I mentioned it on return the staff member just siad "oh yeah we have that trouble with the Nissans all the time". Well they could have told us about it on pick up. Also the lady on reception was rude when I explained that my partner didnt want to drive the vehicle.

Easy to book, hassle free.

Everything was great except that the business had moved and I could not find it. It would have been fine if I was picked up from the airport but I was already in town. I would recommend changing your address on your website

Did good...friendly

very easy to use

The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.