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Wrong license plate, smoker car -- really????

Reviewed: Wed, Mar 18, 2020
About PAYLESS: 8.0 /10
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
About QEEQ: 10.0 /10
Compact | Nissan Versa or similar

Relevant Reviews on PAYLESS in United States

S.Collins

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Sun, Oct 13, 2019
About PAYLESS: 7.3 /10
Excellent staff. Took care of an issue immediately. IAH airport.
About QEEQ: 8.0 /10

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Full Size | Ford Taurus or similar
Reviewed: Wed, Jul 10, 2019
About PAYLESS: 5.7 /10
The service was great, but there were so many hidden fees and they tried to charger me 35 cents per mile. I would rather just pay more and go through another vendor.

D.Retana Hernandez

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 2, 2019
“Did not receive a settlement invoice. Price was not what was confirmed in the reservation.”
About PAYLESS: 6.3 /10
Car was 2017 with many miles. Price was notthe same as my confirmation. For that price I could have rented a newer car.
About QEEQ: 8.0 /10

rAy

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Thu, Jun 20, 2019
“Horrible”
About PAYLESS: 8.7 /10
I was tricked into getting an upgrade thinking its total is $400 but when I turned in the car I DiscoverEd that I was conned into the sale Because The $400 was only the upgrade fee and the total fee was $665 this is unpractical business practices And I expect To be Reimbursed Or I will report it to Is the Better Business Bureau And other Regulatory Bodies

T.CLAYBURN

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, May 8, 2019
“disappointing”
About PAYLESS: 5.7 /10
the car was dirty, smelled like smoke, gas was not full, I believe I was downgraded cars. The gas tank was not full but expected to bull at return.... Could not get a hold of customer service to extend rental.. could not return the car until rental was extended so no late fee was given.. it kept transferring me to avis which could not help me... it was a complete run around...
About QEEQ: 10.0 /10

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