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Wrong license plate, smoker car -- really????

Reviewed: Wed, Mar 18, 2020
About PAYLESS: 8.0 /10
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
About QEEQ: 10.0 /10
Compact | Nissan Versa or similar

Relevant Reviews on PAYLESS in United States

B.Weinberg

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Intermediate | Dodge Stratus or similar
Reviewed: Thu, Dec 5, 2019
“Great Experience”
About PAYLESS: 10.0 /10
Because the vehicles were limited we were given an SUV and there were no changes in the rental. It used more fuel obviously however we were more comfortable so the trade-off was well worth it.
About QEEQ: 8.0 /10
I've used Easyrent before and they do a good job preparing you so you can avoid additional charges or inconveniences.

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Compact | Hyundai Accent or similar
Reviewed: Tue, Jun 25, 2019
“Avoid!!!”
About PAYLESS: 3.7 /10
Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.
About QEEQ: 8.0 /10

n.patel

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Full Size Van | Ford Econoline or similar
Reviewed: Sun, Jun 23, 2019
“vehicle was given 2 hours late and i was late 1 hour and charged late fee. terrible.”
About PAYLESS: 4.0 /10
it took them two hours to find the vehicle it was given late and i was later for an hour and charged me late fee! horrible company!

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Full Size | Ford Taurus or similar
Reviewed: Thu, Apr 25, 2019
“Very reasonable for pricing and easy to locate in Vegas airport terminal.”
About PAYLESS: 6.0 /10
The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.
About QEEQ: 9.0 /10

M.Arguello

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Sep 5, 2018
“Excelente”
About PAYLESS: 10.0 /10
Like: Everything
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