Regret choosing a less known rental company to save money but still got use out of the vehicle.

Timely communication and shuttle service to and from the airport.

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

We had no issues at all. Everything was great.

After hours pick up was shocking. The rest was great thanks

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.

One staff member managing the complete business. Plan for at least an hour for the drop because the same person maybe out for pickup that time. I had to wait very long during drop off. Also make sure each and every mark/scratch is captured. Overall not recommended