Renting from Fara company went smoothly, and the Chinese representative explained everything in detail. However, although we agreed that returning the car late would not incur a fee, they charged us an extra day's rent for being two hours late.
It is said that FARA is the largest car rental company in the area. We chose it due to limited car options and pricing factors. When picking up the car, a Chinese staff member specifically mentioned the issue of insurance and suggested adding more coverage. However, since we had already purchased the super full coverage at the time of booking, we did not agree. The staff did remind us to check for any damage to the windshield and windows upon pickup. However, since we had to rush to our accommodation at Kirkjufell that night and previous car rental experiences had been smooth, we only took photos of the car's exterior. When returning the car, a different staff member, a foreigner, pretended to look around and then pointed out a small crack on the right side of the front windshield. I am sure no stone chips hit the windshield during our use, so I believe the damage was already there. Unfortunately, due to our oversight during pickup, we didn't have evidence. If the company intends to exploit consumers with damaged cars, it’s hard to avoid. Due to our flight schedule, we had to pay ISK 150,000 in advance for insurance claims. This experience reminded me that for future international car rentals, it’s better to choose a reputable global company.
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Very satisfied
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