Good

Like: the lady at the desk was fienrdly and tried to help, but only the arrival of a chief/director could solve our problem with credit card (tourist like me might have a credit card that is working and valid, bu sometimes it has been used to the limit and gives 0 on the balance...)
Dislike: Some stuff girl did at the pick up parking did not understand that when you are dealing with tourist, they maybe don't understand if you speak like Harlem rap song. Tell them to S-P-E-L-L the words out a little.