Free upgrade. Bonus

The agent who liaise with us was very friendly. It helps that they contacted us in advance and able to liaise via WhatsApp, so made communications very easy.

staff helpful and polite. easy to find pickup point at langkawi airport. the pickup and dropoff process were smooth. car condition ok. the only complaints are 1) that the car's braking gives noise, 2) the car check engine light comes on randomly throughout the 4 days rental (giving me a scare but samavest says no problem), 3) the biggest problem is the door central locking couldn't lock properly with the remote control. this is super inconvenient as i had to manually lock all doors (like ancient times) hundreds of times when i leave the vehicle. worst is the renter seems knew about this problem yet they don't go and fix the door central locking. finally 4) warning for future renters - this rental company does not have a Bezza, it is always a Saga from the start, so i am a bit unhappy with being tricked this way (they say "Bezza or similar car"). you should just say it is "almost certainly Saga or similar". i am unhappy because i knew the Saga had 0 airbags while Bezza has at least 2 airbags. i had wanted to avoid the Saga as i do not want to put myself and family in unnecessary risks but alas i got tricked and there i was driving a 0 airbags car for 4 days.

well done. website easy to use. easyrentcars.com also answered my queries by email. easy to download rental vouchers. rental policies are explained very clearly. 10/10 to easyrentcars.com for easy of use. will definitely come back. the only complaint is that the category of car i ordered is non-existent (perodua bezza or similar) - the rental company does not have a bezza, it is always a Saga from the start, so i am a bit unhappy with being tricked this way. you should just say it is Saga or similar. i am unhappy because i knew the Saga had 0 airbags while Bezza has at least 2 airbags. i had wanted to avoid the Saga as i do not want to put myself and family in unnecessary risks but alas i got tricked and there i was driving a 0 airbags car for 4 days. suggestion to easyrentacars.com: in this modern times, you should add a category called "Safety/Airbags".

The car was picked up and drop off without hassle and done quickly. Explanation was good and thorough.

No issues and price protector not needed

Thank you Samavest for upgrading our car from vios to camry, but child-seat can be improve. Overall satisfy! Thank you very much! ;o)

Thank you Easyrentcars for coordinated. Please improve customer service as to meet client requirement (Due to child-seat request ISOFIX, but receive normal type). Thank you very much!

Myvi was not available and our car was upgraded to Toyota Avanza instead. Will definitely choose Samavest again