Great

Charged an extra day's fee, still no response

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

All went well, however I never got feedback or approval regarding returning the deposit I gave

Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.

Like: Able to get unlimited Km with Easyrentcars, where Europcar only offers 200km per day. Made it easy to drive to Adelaide River to see the jumping Crocodiles.
Dislike: Nothing

Like: Good car, good price, good service. Will book through Easy Rent again
Dislike: In a place like the Northern Territory restricting mileage to 100 km a day and then charging 50cents a km over that is very excessive. There are companies that allow 250km a day and then charging 35cents a km, which is more reasonable