ESSENCE CAR RENTAL CAR RENTAL REVIEWS

Overall, no major issues. Of course, it can't be compared to bigger companies given the price difference. However, some details need improvement. I needed to return the car a day early and contacted them via SMS, but didn't get a response. This caused a lot of hassle when I got to Istanbul, trying to find parking and contact them by phone despite the language barrier, which cost me quite a bit.

It's a small company without an office at the airport. They were supposed to pick me up at the arrival hall, but I waited for an hour. The car had many small scratches, and during the inspection, they said it was fine but did not document it. The most unacceptable part was that they charged over 500 RMB on my credit card without any explanation. Up until now, there's been no clarification. Zuzuche is helping me investigate this matter. I hope Zuzuche can be effective and not just good at collecting money!

The car pickup staff was very friendly and everything went well.

1. When renting the car, they promised someone would pick us up at the airport. We provided flight information in advance, but after waiting for half an hour, no one showed up. We had to use our phone with international roaming to call the store, then waited another half hour. 2. An employee at the store tried to overcharge us, asking us to pay an additional 25 euros for highway fees, which we refused. They then claimed that they had already upgraded us to a diesel car and demanded more money. It turned out that highways in Turkey are free and the store only has diesel cars. 3. We used a credit card to pay, but the employee insisted my credit card couldn't process local currency (even though it worked everywhere else). They forced us to exchange euros to local cash with a bad exchange rate. Eventually, they allowed us to pay in euros but still refused to accept card payments. The rental was supposed to be 304.2 euros in cash, but we paid 305 euros and received no change. 4. We booked the return location as Downtown, but we were told that the Downtown and Airport locations are the same and we could only return the car at the airport. We were forced to pay an additional 20 euros to return the car in the city center, which was not in our budget.

It's a big company, but without an airport counter, we spent a lot of time waiting.

The service was excellent, and the staff were very friendly.

I reserved an automatic car, but they said it was broken and only had manual cars available. The rental company's location is at the airport, which is far from downtown.

Very satisfied

We did a road trip in Turkey, and the rental company picked us up from the airport at 2 AM and also sent someone to the hotel for the car return. The service was excellent. Our car's side mirror was damaged when parked at a hotel in Goreme, and the rental company owner drove for over an hour with two other people to check the situation and assured us that the insurance would cover it completely, which was reassuring. However, during our drive, the car got a scratch, but since it was minor and we were in a rural area, we didn't report it. As a result, we had to pay 150 TL when returning the car.

Overall, this self-driving trip in Turkey was joyful and pleasant. The car we got from the rental company was a nearly new Renault with automatic transmission, and it was easy to handle. The company's service attitude was also good. The only regret was that our original request for a car delivery service was not fulfilled (it seems other rental companies do offer this service). Additionally, the pickup address provided by the company did not match the actual pickup location, which caused some trouble when picking up the car. We had to spend quite some time finding the place.

The actual car was provided by their agent, and the car's features were somewhat basic. Everything else was good.