SCHILLER CAR RENTAL REVIEWS

They provided a brand new car with less than 10 kilometers on it. The staff were also quite nice. However, there was a misunderstanding about fees. We were told that there would be a 60 euro cross-border fee for driving to the Czech Republic, but when returning the car, an additional 30 euro license fee appeared out of nowhere. With limited English, we couldn't argue and ended up paying it. We also got a 24 euro fine for illegal parking. We originally wanted the rental company to pay it on our behalf, but they charged a 30 euro handling fee, which was too expensive. They suggested we transfer the amount directly to the Austrian police account after returning home, but we're still figuring out how to do this!

Your review of the car rental company: They provided a brand new car with less than 10 kilometers on it. The staff was also very nice and friendly. At the pickup, we were informed about a €60 border-crossing fee to Czech Republic, but when returning the car, an additional €30 license fee appeared out of nowhere. Since our English wasn't good enough to clarify, we just paid it. We also received a €24 parking violation ticket while on the road. We initially wanted the rental company to pay it on our behalf, but they charged a €30 service fee, which was too expensive. They suggested we transfer the amount directly to the Austrian police account after returning to our home country, but we're not sure how to do that and it's giving us a headache!

The vehicle was good and quite new, only a few hundred kilometers. The service was decent, but we were charged 50 euros for picking up the car late due to a delayed flight, which I think is quite expensive and not very considerate.

The pick-up location is too far from the airport, making it inconvenient for round trips.

I selected the Bosnia border crossing when booking, but was told we couldn't go when picking up the car. It ruined my week's hotel bookings and completely changed the rest of the trip. I was also informed about a border crossing fee of 100 Euros. On the return, when returning the car, I asked if I could get 50 Euros back since we didn't go to Serbia. They straight up said they don't know if we went or not and refused to refund.

Great experience!

Free shuttle service, great service.