There is absolutely no rental desk at Fez Airport! It took us nearly three hours to communicate with Zuzuche, look for a rental company, and finally rent a car on the spot. It was such a hassle! Now waiting for Zuzuche's after-sales compensation.
The staff was very nice and enthusiastic. They didn't push for extra insurance when we picked up the car. We added a second driver and there were no extra charges. When returning the car, the inspector jokingly said that the car was dirty and we needed to wash it or pay 200DH. He immediately clarified: Just kidding, no charge. Do Moroccans like to joke this much?
The car exceeded my expectations since it was brand new with 29Km only. The counter staff were very professional & helpful. The whole process & paper work took about 10min.
About QEEQ:10.0/10
It's my second experience with QEEQ & it's been amazing so far. I will always use the App.
Very satisfied. Picking up and returning the car was easy. They didn't push for extra insurance, just reminded us about it, and accepted when we said we already had it.
The place was supposed to be open at the specified time, but it wasn't. We waited for an hour before getting the car. Maybe it's a local trait. Also, it wasn't a Passat; we got a CC instead. However, the car was still good.
The wait time was half an hour shorter compared to other rental companies. Ended up extending the rental for one more day. The return process was very smooth, and the credit card deposit was canceled on the spot.
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Irma Houston
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