DOLLAR CAR RENTAL REVIEWS IN MOROCCO

They kept trying to sell their own comprehensive insurance, and the super insurance bought domestically was not recognized locally. They were very unwilling if you didn't purchase theirs. They showed attitude and made us wait, attending to others first. In the end, they forcibly charged a $1800 deposit, otherwise they wouldn't give us the car. The whole process from paperwork to car pickup took two hours!

During pickup, they checked my international driving license for a long time and asked me to add insurance.

Several companies in the U.S. share the same location. Dollar is the same as Hertz. The car was very new and the price was cheap. They promoted their insurance; initially, I didn't want to buy it, but after a bad experience in Malta, I decided to get their insurance. It turned out to be quite good and competitively priced. The car pickup is right at the airport.

they charged me extra 120 dollar for extra insurance

An elderly lady was working at the counter, very slow and impatient, with a terrible attitude. When I arrived, there was one customer ahead of me. It took almost an hour for my turn. The staff was insufficient, and on top of that, they had a bad attitude.

Not too many people, so we didn't have to wait long.

demand from your car rental to be more informative with their customers, almost you have to pull the information out instead of being provided as good business that add value!

Couldn't find the store when returning the car, and no one answered the phone for assistance!

Personnel sympathique et voiture propre et quasi neuve égale à celle commander sur le net

The service provided by Hertz was terrible; the staff we encountered were all scammers. They used various excuses to prevent us from using our original reservation and forced us to pay higher fees. They gave us a faulty car, which explains why many Chinese travelers often report tire issues while driving in Morocco. This is clearly intentional on the part of the staff, so no matter how careful you are, you will fall into their prearranged traps.

it took me almost 2 hours to get the car! I think there should be more counter to handle customers who want to pick their cars

Service was average. We couldn't find the place initially, and even after we got through on the phone, we were not given a clear address or anyone to guide us. We ended up asking a local to lead us there.

The pickup address was completely wrong. I called customer service and the response was very slow, taking three hours. When I finally got the car, I was told they were on lunch break, wasting half a day.

The process is quite clear.

The car was dirty, the paperwork took an hour and a half, and I was charged over 2400 dirhams for a 7-hour delay.

The deposit required when picking up the car was quite high, almost £2000. You can reduce the deposit by purchasing the car rental company's insurance. It's recommended to have enough funds ready to avoid unnecessary expenses.

They withheld the deposit and only returned it over a month later. Even then, it wasn't fully refunded—they deducted 500 MAD, calling it a damage management fee. We had purchased full insurance when placing the order, but at the store, they said it didn't cover everything and asked for an additional 1000 RMB for full coverage. And then they charged a management fee on top of that. Such a rip-off.

Average, they kept emphasizing that they're just employees and any issues should be taken up with the manager. We had to let the rental car service customer support negotiate with them the entire time.

Several companies sharing one storefront and one staff member

It's actually a subsidiary of Hertz, and the counter is Hertz. There's a clear sign indicating UnionPay is accepted, but the card didn't work. They claimed it was our problem. We called the bank, which confirmed it was their machine's issue. Then they aggressively pushed their own insurance. Even after showing our pre-purchased full coverage from the rental platform, they didn't acknowledge it and forced us to buy their $2000 insurance. To avoid ruining our trip, we had to buy it, which practically offered no coverage at all. The car pickup process was very casual, took at most 10 minutes. Thankfully, we had read reviews advising to take detailed photos of any minor damages, which we did. The return inspection felt like they were checking if their wife was a virgin—extremely thorough, inspecting tires, the underside, the roof—it took almost 30 minutes. There are many police in Morocco. Just remember the saying 'poor mountains and bad waters make bad people.' They'll scam you without hesitation. Do not speed, always stay under the limit. They especially target Chinese. Some might negotiate while others are very strict. After this experience, I will never visit such a country again in my life. I hope the rental platform will ensure thorough inspections or set up dedicated counters in Morocco.