CAR RENTAL REVIEWS ON SHOUQIZUCHE AT BANGKOK SUVARNABHUMI AIRPORT, BKK

Pretty good

Satisfied

Satisfied

The service is really poor!!! I'm speechless!!!! The staff wouldn't answer calls or respond, and as a result, I was forced to pay the full amount. They promised on-site that I'd get a full refund, but later they still charged me the full amount!!!!!

Good service attitude.

Overall met expectations

First of all, there is no Shouqizuche counter at Bangkok Suvarnabhumi Airport. After searching for a long time and asking many staff members, I found out that Shouqizuche likely outsources to Eurocar. Therefore, the car was picked up at Eurocar, and all contract details and staff were from Eurocar and had nothing to do with Shouqizuche. I have no objection to this, but please specify it in the future because it's impossible to find the Shouqizuche counter!

Quite satisfied

The staff speaks excellent English, no communication barriers.

The car collection and return process are somewhat cumbersome.

Provided an old car

I forgot to bring my credit card when I went to the airport to pick up the car. I explained the situation in detail and contacted customer service, asking if I could use Alipay or pay cash at the store, but I was refused. The response was that I couldn't pick up the car and wouldn't get a refund. In the end, I couldn't rent the car and had to take a taxi to the city to rent another car. The company said it was my responsibility and decided not to refund me. Can't the company that collaborates with Alipay accept Alipay as a guarantee? Can't I use cash as a deposit and get it back a month after returning the car? Sigh. A few days' rental fee went down the drain and there was no way to complain. I can only learn from this experience.

The car condition was too old. During our days in Bangkok, the air conditioning was inconsistent, and the warning light kept turning on and off.

The service was good, but the car was too old, didn't even have a backup camera. Driving it on the highway felt like steering a boat, very unstable.