ACO CAR RENTAL REVIEWS

I declined their additional insurance on the vehicle because my Visa Platinum card covers all car rentals which I've used at any other car company in the past with no issues. I even printed out the car insurance policy from Visa on paper and showed it to the woman at the front counter and she refused to accept that I already had insurance. She refused to honor my reservation because I declined there additional $30 a day rental car insurance. ACO car rentals is a complete scam and should be out of business due to fraud. I was left stranded and had to take an Uber from Miami to Fort Lauderdale I am extremely unhappy.

Nunca me entregaron el auto que reserve, a las 4:45 pm me dijeron que no tenían una auto para alquilarme y me dejaron tirado en el aeropuerto sin ninguna solución, tuve que alquilar el auto con otra empresa

I called ACO from the Airport just after 12:00pm to send a shuttle car. My pick up time for the car was 12:00pm. By the time the shuttle picked me up and brought me to the location it was almost 2pm. They then hit me with a bunch of hidden costs and my total cost went from less than $100, as was expected, to $350 in the end. They said that since I wasn't there at 12:00pm to pick up the car, they couldn't hold it for me and they had to upgrade me to another car which cost $90 more. I called them just after 12:00pm to come pick me up and this still happened.

There should be more visible information on such things that they might give your car away if you're not exactly on time. They should be more detailed that if you don't buy the third party insurance, they will not give you the rental.

The rental company knew nothing of the $17.50 deposit taken by QEEQ