CAR RENTAL REVIEWS ON FAST RENT A CAR AT DUBAI AIRPORT, DXB

They charge me after I dropped off the car and they didn't send the charge details

They told us the back seat was dirty when we returned the car. They suggested we clean it ourselves, otherwise, the company would charge a high fee. We were in a hurry to catch a flight, so the receptionist offered to help and only charged us 70 AED for cleaning. We even gave an extra 100 AED as a tip. Later, we found an additional charge of over 100 AED on our credit card for the dirty back seat. This was very disappointing as we couldn't dispute it after leaving.

There was a scratched area on the lower rear bumper which had been partly repainted which neither the FAST agent nor me spotted at time of pick-up but which was noticed on return. I am concerned that I may end up being liable for damage which I did not cause.

We came from abroad and didn't have the car rental license translation from Zuzuche, which took a long time to sort out. Just follow the rules, and everything will be fine.

Time spent on pick up more than usual

There was no one at the pickup and return counters, and the provided phone number was unreachable! When picking up the car, it only had three-quarters of a tank of fuel. I asked if I would be reimbursed if I returned the car with a full tank, and they said yes. However, when I returned the car, I did not get reimbursed!

They don’t have terminal in T3. I had to get a shuttle to get to T1 and the same for the return of the car.

we liked the car but it wasn't full of gas when we got it even though I requested it, and was told to bring it back same. of course it's hard

The car was very basic compared to the one advertised. I landed at terminal 2 and the pickup was at terminal 1. There was no shuttle between the terminals and I had to catch a taxi to go from one to the other. Once I did get there however, the staff at the counter were very helpful.

Unreasonable demands, very anxious during the rental period

Like: Dubai is the place to be
Dislike: The heat

The counter staff is efficient, making both car pickup and drop-off very convenient.

Only one staff member was handling things, and I waited for 20 minutes.

I tried calling the number for Fast rent a car couple of times but calls were not answered. that was very disappointing.

All good

I found the booking in process really very slow with up to 30mins. watching the agent typing on his computer.

Very bad company

It was difficult to find place,I have to go from terminal 3 to terminal 1to pick up the car ;nothing mentioned about place of office in booking voucher

Like: The new upgeaded car The fast ,polite and proffesional stuf
Dislike: nothing at all

I ask for accent but what I found smaller car and I don’t know how to comply. This is cheating