CAR RENTAL REVIEWS ON FAST RENT A CAR IN DUBAI

No cruise control The terminal is too far from arrival terminal

Not flexible with time of pick up

its almost 9 days now since i returned the car but i Have not received yet any email confirmation from Fast rent a car inorder to refund my deposite. akhlaq_isb@hotmail.com 00966 59 120 1687

1- during the process to receive the car told me model 2017 even i asked for new model!!!!!! 2- during pick up the car I waited around 30 minutes (that’s bad) 3- when they brought the car was very old car 2015 4- the car very dirty 5- the battery of the car died after 3 days 6- when I called emergency number 800 nobody answered 7- i called ALAIN branch thanks god they answered and bring another car. In the end I will not go again with Fast rent car they are ver unprofessional people

I did have to wait a while before the car was ready. Usually I wouldn’t mind but with a tired crying baby it was hard. i was expecting and looking forward to driving the Mitsubishi Eclipse, i was given a ford eco sport, car wasn’t too bad.

Booking was easy through the app. I would recommend and use it again considering the prices are really good.

It's a small rental company and they don't speak Chinese.

Very old car, not what was told. Car condition was really bad all around.

So bad, they cut my money and no body answer when i call, still they not return my money

I was given an upgrade and the car (apart from some minor scratches) was in great condition and had only 5000 kilometers.

Effective and efficient as usual

Very dirty car and very old.not cleaned and in a poor condition inside and out. Use another hire company.

Car was not ready and the the counter staff on drop-off not professional, I will not be back to rent from FAST anymore.

Best price with fast booking

They not accept the insurance and they asked me to pay again

Best price with fast booking

Even after returning home, I received notifications of charges. Due to an incorrect date format, one charge failed, so I immediately called the bank to report my card lost. Ultimately, I was charged twice after returning home and am currently disputing these charges through my bank.

The car was exactly same information, picture and specifications as mentioned and the status of the car was fantastic.

Amazing services and all the information is clear and accurate.

The car met my expectations. However Fast Rent a Car needs big improvement as they at=re too slow to process.

Very bad experience from Fastcars, they want to sell upgraded insurance, when I refused they started to threaten that if any scratch happens they will ask for 2500, they repeated that (philipno lady) Their location needs a taxi from T2 to T 1 i paid 90 dirham both ways. Then upon inspection they refused to note small scratches and they delayed me for around 30 minutes to bring the car. I called them on their dxb branch they don’t answer calls. They are really bad with customers

Very good service from your side

Car was terrible, scratched all over and stinking of smoke. I heard several other customers complaining in the queue ahead of me. I was able to change car after a day because it was so bad but I had to spend almost 2 hours doing so! The second car was fine but I collected in the dark and failed to check the rear interior properly, when I returned car I was charged for a stain on the back seat although had never used the back seat! 3 months a further unsubstantiated charge was made to my credit card by fast rent a car. DONT just take my word for it read many negative reviews on google.

Horrible service, after waiting for almost 40 min, they got me a messed up old car with very loud squeek noise although I have booked it a week earlier. They wanted to charge me extra for exchanging it and delivering it to the airport. After returning it, they blamed me for a hubcap scratch which i could not verify since I was handed the car in a dark parking lot outside of the airport.

Fast and easy to use

I've driven abroad quite a few times, but this is the first time I've had to pay for parking to pick up a rental car at the airport. Was I the one who parked it there? I rented a car in Dubai for just half a day, and while the rental fee was only 100 dirhams, the parking fee was 50! They kept urging me to leave within ten minutes or pay another 50 dirhams! I'm not sure about airport parking fees, but parking is free almost everywhere in Dubai. Everything in Dubai is pricey except parking. Although it was indeed mentioned in small print on the rental agreement, it was easy to miss!

We went to the pick up counter at the airport. It took us time to get through the paperwork and then went outside to pick up the car. We were very disappointed at this stage as it was about 4am. The car finally came was a filthy Kia Rio which the booking staff highly recommended for us. The car was covered in scratches, there were quite a few dents and the car inspection staff Riaz did not want to acknowledge all the damages on the car, as we checked inside of the car it was filthy and smelt of smoke. When we told Riaz we wanted non smoking car he said this was the only car available. We were very tired at this stage after a 14 hour flight and decided to write on the inspection form the condition of the car, which Riaz was very unhappy. The car had clicked over 100,000 on the click and bearly managed to use the car for our enjoyment. On return of the car there was a different inspector who was aware of the condition of the car and commented that we were unfortunate to be given that car. We told him our experience with Riaz and he acknowledged that he one of the difficult staff in the company. If we can avoid it we will never use Fast Car Rental again. If anyone is taking this seriously then someone should come back and let us know the outcome. Incidentally you will notice that the car you are asking about is a Mitsubishi which I booked but got a Kia Rio fit to be scrapped.