Excellent service. This was the first time I have ever hired a car to visit my family and was overwhelmed with so many choices. So glad I went with Bayswater and will certainly use them again.
Pricing was higher than expected,
244.97 first charge 23/8
505.30 charged before we picked up car 5/10
535.00 when we picked up car on 8/10
Then a credit came through of 500.00 on 19/10 when car returned
Were we overcharged by mistake, please check and report back!
The vehicle we had, the Toyota Corolla, was superb, fuel-efficient, comfortable, safe, and ideal for our visit to Perth. Had all the bells and whistles and Android Auto worked perfectly. We were in and out within 10 minutes to collect and drop off the car and the staff were friendly and helpful.
Only one minor thing was the cleanliness of the windscreen - could have been better.
About QEEQ:10.0/10
The QEEQ booking platform was simple and logical to use and the Price Drop Protector worked perfectly. Great system communication kept us informed of the booking at all stages.
The car was in superb condition, the process of pick up and drop off was supported by their shuttle from the airport. Fully recommended!
About QEEQ:10.0/10
Customer service team was very responsive. Managed my flight delayed request well with less hassle upon my arrival. Important to immediately contact their customer service team should you need to do any changes on your booking. Email responses and chat was well managed.
The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!
About QEEQ:10.0/10
When booking through your website I requested "airport pickup" of the hire vehicle and what I got was "airport pickup of me in a bus to rental office after making phone call", so I was delayed in my "drive-away from the airport" time-frame which was an inconvenience.
On the booking confirmation the price to pay at the counter was 411.90$ this price miraculously increased about 30$ when we needed to pay and nobody could tell us why. No birds put the blame on qeeq.
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