When I arrived, there was only one staff member, and I had to wait in line for over half an hour. They told me the original automatic car was not available, so I had to take a manual car with over 130,000 kilometers on it, which was old and full of scratches. The passenger seat was filthy and stained, and it couldn't be cleaned properly. I lodged a complaint two weeks ago and still haven't received a response.
Unsatisfied, poor communication led to being overcharged and forced into added insurance. The car was in poor condition, the air conditioning couldn't be turned off, and it consumed a lot of oil.
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Kerwin Alice
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