CAR RENTAL REVIEWS ON ALAMO IN IZMIR

The CLA I booked was unavailable. They made me pay an extra 10 euros per day to switch to a C200. Very disappointing experience. If it weren't for the urgency to pick up the car...

Pickup and drop-off were very convenient

Forcing customers to buy insurance

Overall acceptable, the process was fairly fast. It would save a lot of time if there was a dedicated person to guide us to pick up and drop off the car, as finding the location ourselves is difficult for those unfamiliar with the area.

Congratulations on scamming more money.

Pretty good

It's alright. Recommended diesel cars for fuel efficiency and good performance.

Friendly staff

Even though the company's staff saw that I had already paid for certain items on my rental order, they still charged me over 300 RMB for the one-way rental fee. When I tried to discuss this in English, they said they couldn't see which fees were paid or not. This made communication very difficult. I called the rental car customer service, but they were also unsure and told me to check the final price. In that situation, it was impossible to verify accurately. They just kept saying they couldn't see the details and even shook their heads saying 'Chinese,' which I doubt was a compliment. The experience was terrible. It took an hour of hassle before I could get the car, even though I had all necessary documents and my bank card. Everything was stuck and it was very frustrating. I would not recommend renting from this company.

We explicitly requested not to add any extra insurance, but the rental company still added it. The list was in Turkish, so we couldn't find out in time.

There were hardly any queues, and it was very quick!

Very dissatisfied, they raised the price arbitrarily.

Extremely dissatisfied with this car rental experience. The rental platform stated that the car could be rented if you are 21 years of age or older, but at the store, they told me you have to be at least 24 years old.