CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Recommend

1. As soon as I said I didn't need their insurance, their attitude became very impatient; the difference in attitude was too big. 2. I started the pick-up process at 8:45 but didn't get the car until 9:30, though my reservation was for 9:00. 3. Although I prepaid, the reserved car model was not available. Initially, they said it was being washed, but after half an hour, they said there was no car available and could only upgrade us to an oversized SUV (a model not found in China), which was very difficult to drive. However, the manager who upgraded us was Chinese and had a decent attitude.

Because we had a lot of luggage, the staff suggested switching to a Suburban. It turned out they were right, and it wasn't a forced upgrade.

Excellent and very convenient

Average service

Very good.

The service was excellent, no pressure to buy insurance.

The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!

The rental area is very spacious with hardly any people, no lines. I was assisted by a Latino elderly man, whose attitude was mediocre.

Using the self-service machine to rent the car was very convenient and quick.

Very satisfied. When picking up the car, the salesperson recommended a scratch insurance for five dollars a day. We bought this insurance and the return process was very smooth. Simply scanned a code to complete the return.

Pretty good.

Good and convenient

The pick-up and drop-off process was relatively fast.

The wait time was a bit long, mainly because there were many people picking up cars in the morning

Very good

The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

Even after half a year, I'm still very satisfied. Huge praise for QEEQ.

Average service, pushed for insurance sale

Convenient and fast.