There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.
Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.
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