The car was exchanged; although it was the same size, the Toyota RAV4 is a big step down in class compared to the Volvo XC, yet they called it an upgrade. The car was also dirty, but the staff assured me I didn’t need to wash it before returning, which was fine. After all, washing it would only cost around ten bucks, but it’s time-consuming. However, at drop-off, a different staff member insisted on charging me for it. When I argued, they immediately agreed not to charge me, but they didn’t apologize or explain, just blamed it on internal miscommunication. It felt like they were trying to exploit wherever they could.
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