CAR RENTAL REVIEWS ON AVIS AT EDINBURGH AIRPORT, EDI

We picked up the car at Edinburgh Airport, just a short walk from the terminal. We waited in line for about 20 minutes when we arrived around 10 AM.

The service is convenient, easy to rent and return the car. Very satisfied!

Like: Golf was great and stable. Petrol efficient since we didn't use the aircon and decided to feel the breeze of Scotland. Nice and quiet to drive.

A perfect car rental experience!

Short waiting time.

Satisfied

Customer service was rude and there was a large crack in the windscreen. They had no other cars apparently so we had to take it.

Rented a Mercedes C, but they gave me an Audi A4 with 51,000 miles. Two days later, the axle broke in a parking lot. Called the shop for a replacement, waited over an hour for AA to come. AA said they couldn't fix it, contacted the shop for a car change. Was told to drop off my family and go 56 km to another shop to get a replacement. Got a Mercedes A, the process took over 5 hours. Was charged over 500 pounds, issue still unresolved.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.

Best car rental

Good

I left a car charger in the car when returning it, and the staff were impatient, saying it's gone, then it's gone.

Both the car pick-up and return were quick, and the overall experience was very pleasant.