Poor

Unhappy with AVIS service. They downgraded my reserved C-Class Mercedes to an A-Class just because I didn't have two credit cards for the deposit (one card suffices in other European countries). They didn't even refund the price difference. Ridiculous!

Good

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON

Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.

Good smooth process

I booked the car for business use. I received a better car than expected. It was a pleasure to drive and very helpful with built in sat nav and bluetooth. The cruise control was also nice to use on the motorway and made driving easier than my normal old car which I use for personal use.

It was easy to book and very competitive prices