Still issues with the water quality as it still leaves white spots when drying. Has been an issue in the big island for years now. Staff at the desk was great upon checkin . Very friendly and professional
The staff at both pick-up and drop-off were the worst I've encountered after renting cars multiple times overseas—unbelievably bad. The vehicle at pick-up was not the same as reserved, and there was no explanation provided. They didn't guide us to check the car or explain basic usage tips. When we asked questions due to confusion, they answered reluctantly and impatiently. The attitude of the staff at drop-off was even more outrageous. Interestingly, they seemed suddenly patient and courteous when dealing with other white customers.
Das Auto welches wir bekommen haben war gut. Nur hat das Personal uns als erstes ein Auto zugewiesen welches nicht vorhanden war. Nach längerem Suchen, haben wir endlich ein anderes Auto bekommen
The staff was very professional and recommended roadside assistance without accidents, which I think is really necessary for first-time drivers abroad. The price was also reasonable and acceptable.
Because Zuzuche didn't provide my Avis preferred number to the rental company, I had to wait in the regular line for a long time and couldn't use the fast track for members. Very disappointed!!!
I had already bought insurance when I placed the order, but the store tricked me by saying the order didn’t include insurance. I ended up paying an extra $70 per day. Total rip-off!
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