CAR RENTAL REVIEWS ON AVIS AT WASHINGTON DULLES INTERNATIONAL AIRPORT, IAD

I will never choose Avis rental company again, they overcharge and add unnecessary fees!

AVIS's service has always been reliable. However, this time I got an older car, which was a bit disappointing.

Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.

Price drop protector hasn't come into effect in either rentals I have tried. Easy to rent and prepay and quick confirmation

Picked up the car in the morning, service attitude was acceptable.

After I specifically asked if there were any charges beyond what I prepaid, I was told no. However, in the end, I was charged nearly 30 dollars. This 30-dollar insurance fee was neither explained nor asked if I needed it. I even asked before signing, but this just feels like taking advantage of me not reading the English contract. Even if I did read it, it wouldn't have helped—they just lied.

Counter staff was very helpful. Gave me an upgraded vehicle.

A decent, good platform for a discounted car rental price.

One of the fastest counter services I’ve had.

Waited well over half an hour to pickup car — there were four staff at the registers but it was *very slow*

Everything says ‘print voucher’ but there isn’t a button to do so, or a download sent by email. Very frustrating as it implies that picking up without documents would be ‘wrong’. Otherwise it’s good.

Very good, very convenient.

I think i received an upgrade although nothing was said as it was the only car a available. The customer service was average

All good

The queues at Avis locations are usually very long, but this location had a relatively short wait time. I’ve rented cars many times, and extra sales pitches are common. This time, they only added a fee for an additional driver, which was acceptable.

The counter staff did not seem very friendly but were helpful. The car had lots of little dings and scratches which I had to point out to the guard at the gate.

Very slow, long queue for AVIS as usual. Agent couldn't find me a car but after waiting 10 mins found me one which was damaged and not clean. Agent then tried to add on an $800 excess waiver without telling me, luckily I noticed it before paying.

Qeeq booking process flawless as usual, no complaints.