CAR RENTAL REVIEWS ON AVIS IN AQABA

Upgraded the car model, no extra charges for now, offered free airport drop-off. There are only two pickup locations in Aqaba, but neither is at the airport or the land border crossing

The service was attentive, but it was difficult to return the car with the same fuel level.

The order was supposed to have a full tank when picked up and returned, but the tank was empty when I picked up the car. When I returned it, there were still about two bars of fuel left, but no refund for the fuel. The actual pick-up car was a Legend, very new and performed well.

The vehicle was in poor condition, the seatbelt was broken, and the staff at the store offered no service. It was very unprofessional.

The battery died midway, and they said someone would come in two hours to replace it. We ended up waiting four hours...

I booked the car one day in advance. Upon arriving in Aqaba at 1 PM, I waited at the agreed pick-up location in the airport for three hours but couldn't get in touch with anyone. Later, I took a taxi to another pick-up location provided by customer service, but again, I waited an hour without seeing my order. Finally, at 6:30 PM, my order was found.

Overall satisfied.

When returning the car, an employee came to handle it, but they didn't confirm my identity. After inspecting the car, there was no paperwork signed, which felt unreliable.

The uncle in Jordan was very enthusiastic, the procedures and processes were fairly standardized, and there were no major issues. However, we couldn't find the rental store on the day we arrived, and waited for a long time in the scorching sun for them to pick us up. Several calls went unanswered. Also, it's common to get a car with an empty tank in Jordan.