CAR RENTAL REVIEWS ON AVIS IN NEWARK

Overall, it was good. I rented an SUV and after driving for two days, I realized that the left rear tire was low on air. I went to get it fixed and they directly replaced it with a fully fueled Jeep Liberty. This approach is commendable. However, I'm still confused about why I was charged some toll fees and some kind of equipment usage fees a few days after returning the car. I always paid the toll fees whenever required. These charges didn't come with a receipt, so I can't get reimbursed and have to bear the cost myself. This kind of situation never occurred with Hertz rentals.

The customer service attitude was somewhat arrogant and they didn't provide detailed information, such as mentioning the extra charge for the Toll box in the car.

Thorough. Easy

Easy

Arrived late night, basically no queue

Rented a car for the first time, it was a great experience

Long queues

Fast service

This was the worst rental experience I've had in the eight years of using this company. After picking up the car from the AVIS desk at Newark Airport, the vehicle's tire had issues three days later, making it undrivable at night on the road without any assistance. Attempts to contact the car rental company were unsuccessful. Finally called the general service line and was told to drive to the nearest location myself. The next day, I went to the designated location and swapped cars since I couldn't risk driving a faulty vehicle to refuel. I informed the staff that the previous car had 3/4 tank of gas left due to the issue. There was no apology for the vehicle's defect. Six days later, I returned the car at Boston Reagan Airport only to find an extra $120 charge on my bill, despite having prepaid all fees. The onsite AVIS staff couldn't explain the charge and offered no solution. Due to an imminent flight back to China, I couldn't negotiate further, but I did report the issue to the general service line before departure. There's been no follow-up since then. My decade-long international travel experience always involved this company, but this was particularly poor. The car company showed no remorse for the inconvenience caused by the vehicle malfunction and there were inexplicable charges. Post-complaint follow-up was also slow. This service was disappointing.

Attentive service, detailed explanations!

For self-driving in other European countries or places where you understand the language, any car rental company is fine. However, for self-driving in the US, I found AVIS to be the most reliable, though Hertz is also good but tends to be more expensive. Compared to Hertz, AVIS offers better value for money. The cars are new and come with Easypass, so you don't need to rent it separately. Some companies seem cheap at first, but when you add the Easypass rental and other hidden fees, the total cost is much higher than AVIS. The return process is very simple, and the service is very patient. I'll definitely choose them again in the future.

There was only one staff member at the counter initially, and the efficiency was low

There was no Chinese service, long queues, and low efficiency. Even after receiving the rental slip, they didn’t accurately tell us where the car was. It took us quite some time to find it as the slot number was under the car, in the long rows of vehicles to the left upon exit. However, the return process was quick and took only 2 minutes.

Very good, no pressure to buy insurance. They suggested we rent EPASS, and it turned out to be very convenient.

The car was very new and spacious for 6 people, with the trunk fitting 2 large suitcases and 2 small ones without any issues.