The service was pretty good, but the wait was long, showcasing the laid-back lifestyle in Canada. There were only a couple of people in line, but it took ages, and later I had to wait a long time to get the car too. Surprisingly, the car was parked at a different location. However, the car itself was good to use. It had some minor scratches but was easy to drive. Slightly high fuel consumption, but acceptable. Returning the car was extremely difficult; I drove around for half an hour before finding the spot. A tip for anyone reading this: do not rely on navigation when returning the car, follow the road signs instead. This was what a female police officer advised me after my numerous failed attempts. Everything else was good, and I recommend this service.
Picking up and dropping off the car was very convenient. The car didn't have a full tank of gas, so I had to refuel it and ended up being more than half an hour late in returning it. The car was also very dirty and I thought I would be required to wash it, but the staff member said it wasn't necessary.
The car was downgraded, had multiple scratches, and the interior wasn't very clean. The front license plate was folded, giving the impression of intentional cover-up, which we only noticed after a few days.
There were two spots where the paint was peeling off. After communicating, I signed a form and had no issues afterward. This potential problem was avoided. The dashboard showed 100%, making me think the gas tank was full, but it was actually the engine oil. After driving about 40 kilometers, it cost me 91 CAD to fill the tank. At the time of return, they told me there would be no charges, but the invoice showed a deduction of 97 CAD for not returning the car with a full tank. I fell into the trap! This dishonest company bets on the fact that you are a tourist (who won't come back), don't check thoroughly, can't read the receipt, and will give up on following up afterward (accepting the loss)! On the first night of using the car, I noticed something was off. I contacted the car rental customer service, and they assured me to keep the evidence and that I could file a complaint afterward. It's been nine days since I returned the car, and there is still no resolution. They claim they are still communicating with the store, but who knows how many years it would take?
Apart from the car being rather old, average cleanliness, and having several scratches, everything else was fine. The rental and return processes were quick.
The rental rates are cheap, but be prepared for long lines. I waited for 4 hours at the airport and had no phone signal during the entire time. This is the only issue to be aware of.
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