The rental location was far from the airport, the car's condition was mediocre and not clean. When we picked up the car, it already had visible damage and lacked floor mats. It seemed like it hadn't been washed as there were dead bugs on the front of the car. We were given a car from the outdoor lot even though there was an indoor parking option; they insisted we go to their headquarters for an outdoor pick-up. It was raining heavily when we picked up the car, so we couldn't thoroughly inspect its condition. Upon return, we noticed a small scratch on the bottom, but we couldn't be sure if it happened during our rental since we didn't remember any incidents. However, we were held responsible and our deposit was fully deducted. They interrogated us for half an hour as if we were criminals, even though we had full insurance coverage.
Pick up counter man very attentive and helpful.
Drop off unclear went to the drop off point, note on counter saying closed go to the main airport desk.
About QEEQ:10.0/10
Price drop protector good idea. Saved money on this. Thank you
Dislike: The price for week 1 was a little higher than I would have wanted to pay (but, I booked at short notice so I was not surprised). The price for week 2 was good value. I didn't like that I couldn't keep the car over the two weeks rather than having to return the car to close out booking for week 1 and open booking for week 2. However, this didn't spoil my overall experience with Avis which was very good. Lovely helpful staff.
The car pick-up was relatively convenient, but the car provided had some issues. Fortunately, we were able to smoothly exchange it later, so it didn't have a major impact.
“Good and friendly service from the check-in staff.”
About AVIS:9.3/10
Lovely service by the check-in staff. The car should have been serviced, as I had several notifications in the car (oil too low, service due). otherwise, a good experience as always.
Extremely dissatisfied. After failing to sell additional insurance, the sales staff demanded a EUR 1500 pre-authorization as a deposit for the car rental, which is utterly ridiculous. After much negotiation, I was finally forced to purchase additional personal accident insurance. Very disappointed with such practices by AVIS.
The car was a dacia sandero, noisy, tinny, no aircon, poor ergonomics, doors too springy, top of the doors too sharp, so much so one sprung back and made a bad cut in my cheekbone, which wasn't good; considering i'm a haemophiliac.
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Brandon Ivan
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