I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.
The vehicle was great and fit 6 comfortably. The trips with our luggage was cramped. Most importantly, Europcar staff were helpful, courteous, and gave us no troubles. We brought our insurance documents, which was accepted without question. They were efficient and friendly; I would definitely use this car hire again!
About QEEQ:10.0/10
I used the QEEQ app and the process was easy and seamless
“A great way to enjoy the beauty of Southern Ireland.”
About Europcar:9.0/10
Europcar was quick and efficient. Two points worth noting though
1. They seem to hold one of the highest deposits compared to theirs we spoke to.
2. They say they are in the airport but it is only their desk there. You take a free shuttle just a short distance to their actual compound. On arrival we waited 10-15 mins for the shuttle but it was immediate on departure. It is also just about a half mile away.
About QEEQ:10.0/10
Qeeq as ever for me perfect from start to finish. Everything in place, price always leaves us smiling when we listen to what others say they pay and the extra insurance gave me piece of mind I would incur the £1800 excess that europcar impose.
No one inspected vehicle at pick up or drop off. We were told to send in a video of the car. We did that. We were charged $500 with no email explaining why. We didn’t do any damage to car at all. This rental was supposed to cost $812 instead it cost us $1700.00
very upset with this company
When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!
I have always been very happy with European rental and they accept my letter from my bank stating that my insurance is covered with them where other car rental companies will not accept that
The staff didn't give us the GPS we ordered. I thought it was built into the car. We were away from airport by the time we figured out we didn't have the hand held device. Good thing our phone had navigation. I called and asked for a credit. When I returned the car, I made sure I got my credit.
Europcar was superb! High quality car, excellent customer service!
About QEEQ:10.0/10
Found a sweet deal in a tough rental market. QEEQ provided all necessary info for renting the car so when I showed up to the counter I had all needed documents.
I get a much bigger and hybrid car than I thought. Actually I need a car as small as possible for the narrow road in Ireland countryside but that's not a big deal. The stuff worked hard to explain the additional charge and tax and how to walk to get my car. Many thanks.
“Reliable, swift, great vehicle selection and customer support!”
About Europcar:10.0/10
Super helpful, smooth and wonderful experience! Highly recommend!
About QEEQ:10.0/10
Love this platform.. very competitive prices and extremely clear directions which was so helpful in renting abroad! I joined the diamond program for extra perks as they claim an extra 7% off at booking.com, however, I followed all instructions, compared to other platforms and really didn’t observe the savings. Perhaps it was there, just not very clear at checkout.
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