The website displayed the wrong address and no one followed up, which cost an extra 20,000 WON and a half-hour drive to pick up the car. We waited at the store for twenty minutes before anyone returned. The staff's English was hard to understand, making communication difficult. The car wasn't full of fuel, which was inconvenient.
We arrived at Incheon around 9 PM... being able to pick up the car at the airport instead of taking a shuttle bus to an off-site location was really reassuring. Although there was no GPS in any language, relying on the Korean Naver Map on the phone, we still managed to drive back to Times Square and only got lost a few times over the next five days... The fuel tank wasn't full when we picked up the car, which worried us a bit about refueling at return... but everything went smoothly in the end, very grateful.
The order included a one-way fee, but the local rental company said it was a mistake and demanded additional payment. It was difficult to communicate because of the language barrier, and it took a long time to get the car.
They charged me maliciously three times for the same rental fee. When I noticed the discrepancy, I couldn't get in touch with Avis anymore. QEEQ also did nothing; two weeks have passed without any response.
Like: that the staff at Avis rental inside airport is okay. Good enough communication to figure out where the next stop will be to the shuttle then to the AJ Rental Car. Staff there was friendly. Dislike: None really
it would be better if there are some instruction show around the parking space when the customers return the car, to tell us we need to go back to the counter located in the terminal as there are no staff in the carpark.
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