CAR RENTAL REVIEWS ON THRIFTY AT GEORGE BUSH INTERCONTINENTAL AIRPORT, IAH

The counter stuff always offer more things to contract. Becames more expensive.

Counter staff wasn't helpful and they overcharged us in my opinion. Wouldn't have rented a car if it was going to be $300 for a weekend....absolutely absurd. Weren't helpful once we returned the car, when we got the car lady tried to explain all fees and I get gas/toll pass but those don't add another $140 to put it to $200....ridiculous and wouldn't recommend or use this company again.

Like: The guys at thrifty were so helpful and efficient. I got in late Tuesday night and they made the process go by without any issues.
Dislike: nothing

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

We went to the Thrifty car rental counter in Houston and they tried to charge us a lot more money than we were quoted on EasyRentCars.com. I asked why it was so much more and the lady said because of the easy pass, I told her I did not ask for the easy pass nor do I want it. She took out the easy pass and the price was still higher, she then proceeded to tell me it was due to taxes, I said no, all taxes were included in my quote and her next reason was because I was returning it to a different location from my pick up location, again, I told her no, that was all calculated in my original quote. Since she ran out of excuses she decided to credit me the difference. We then proceeded to pick up our car and was told that they did not have any full size cars left, all they had was full size trucks. So we had no choice and drove off with a full size gas guzzling truck. At the end of our vacation we dropped off the truck at the San Antonio airport and had no issues there.

I was very satisfied with EasyRentCars.com. The website was very user friendly, they gave very useful advice and the automatic price drop re-book feature was very nice, we saved an extra $20 with this feature.

The persons in the counter tried very hard to make you buy other very expensive services. Even tell you that if you do not buy somethings is ilegal. We did not like that at all. Very bad.

Everything went quick and easy. Will use them again most definitely.

Price drop protector saved me money and I didn’t have to do anything, they did it all.

The suv exceded my expectations.

I am happy to select this company because I found what I wanted: to reserve a car and pay at pick up. Other companies asked me to pay in advance. I surely will continue using EasyRentCars.

I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.

The car was damaged when picked up

The car I rented did not have a gas cap. Customer service was like talking to a robot.

I recommend choosing a big company. I picked this one just to drive a Chrysler 200c, but there were only three Kias available, and they didn't offer any upgrades. I was forced to drive this old car. Ridiculous.

Like: The service
Dislike: The car. Do not like American cars. Japanese, Korean, and German are much more preferred!!!

We booked a specific model which was available, but they insisted it wasn't, so we ended up spending much more money.

There were quite a few people in line, and the processing was a bit slow.

Counter guy would not honor voucher price. Negotiated half the difference. No more thrifty and no more of you guys.

Thrifty did not have the class of car requested and said the Jeep Grand Cherokee was an upgrade even though that's what you had listed.

1st car at check out needed to be serviced, we had take back and pick another

The car was fine, but The thrifty staff was grossly incompetent and unprofessional. First, they stack on additional property tax onto your bill and say that its standard procedure. This should be disclosed at the time of the booking online, not on the 11th hour when you are checking out the vehicle. Secondly, the counter staff gave me the car keys, turned of the counter lights and fled home (without even inspecting the vehicle). I was stranded at the parking garage for 2 hours because the exit gates were blocked and there was no one from Thrifty to check me out . It was not until 3 am that someone from Hertz gate called for help to let me out. To add insult to injury, when I went back to Thrifty in Dallas to get compensated for their negligence, the counter manager says, we will take off the property tax and that's all she can do because, I may have just been hanging out at the garage for 2 hrs at pickup to create a story. I mentioned that I have videos and pictures as proof of facts on their incompetence and will make sure to warn others of this episode

The rental process was convenient. Returning the car was simple; just hand the keys to the personnel. The whole process was easy and straightforward, and the invoice was automatically sent to my email. The charges were clear.