We arrived to collect the car at 10 minutes to midnight due to delays. We were charged €30 for “collection after midnight “ despite being in the vicinity for collection and in the que before the chargeable times
All great. I spelled my name incorrectly though and it is Bluett and not Blitt or whatever I used. Great staff and whenever I use thrifty, I only need it for very short journey. Will use again. Thanks
We were disgusted at the counter service. The First Lady Oliva was good and we upgraded car 10euros a day x5 and were told we had a Volkswagen which was being sent over. This was at around 12.20 By 13.30 no car had arrived. A lot of people had been waiting long time. We asked and we told someonelse had taken our car! They found instead a Renault Segesta with a sat Nav that did not work. Had we not asked would still be there. Finally drove away at 2pm. My Husband was chairing important meeting which he missed as result of Thriftys inefficiency.paid extra 10 euros too for him to drive. Think thrifty as a sign of good Will should refund at least 50.00euros to compensate for Husband missing meeting. We use car hire abroad frequently but Thrifty would think twice before using them again so let’s have some good will on their side.
“We've never spent this much on a hire car before, it was eye-waveringly expensive!”
About Thrifty:6.0/10
The lady at the desk wouldn't accept my credit card, as the limit wasn't quite big enough. Also wouldn't accept any of the remaining 3 debit cards we brought with us. This meant we had to spend a considerable amount more on the full insurance, which we didn't want.
Not being warned of needing a huge credit limit on your credit card meant we had to pay twice as much.
There were also no details of the drop-off location and we had to frantically search for the correct phone number so we didn't miss our flight, which added to the stress.
About QEEQ:7.0/10
Spoke to someone online about adding a baby seat to the booking. That was fine, but Thrifty didn't even have it in their system at their end, so we had to add it on there anyway.
The drop-off details were incorrect and we almost missed our flight.
Women very rude at the desk - we had paid what we thought was for the car through easy car however it wasn’t so ended up paying a further £200 at the desk when we got there which was a big chunk of our spending money !
The car broke down on a major highway. It was terribly dangerous and we had to be extracted and then I was charged for the extraction. I was then given the same type of car when I asked for a standard I was told I would have to pay more after what we had already gone through.
I will be contacting the company and have put a hold on my credit card payment.
Thrifty were overrun with people trying to collect cars. Took 20 mins to get to the front of the queue and then 20mins before the car was delivered , after being told fine mins. Part of the Hertz franchise at Dublin, their customers faired a little better
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M.Selim
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