Terrible staff, I repeatedly told them I didn't need insurance, but they still tricked me into buying it. The insurance cost was even higher than the car rental.
1. I had reserved a RAV4, but they called me last minute saying they couldn't find the car and temporarily arranged another vehicle, which was a Volkswagen Atlas.
2. They said I would be charged for the fuel I needed, claiming it would be cheaper than outside, but in the end, they didn't actually refuel and charged me over 70 CAD despite the tank being half full.
They did not have enough cars, so after travelling for 21 hours I had to wait 40 minutes for cars to arrive at the pick up. Completely defeats the purpose of having a booking. The car was dirty and smelled like mold.
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