CAR RENTAL REVIEWS ON TRUST AUTO GROUP IN VANCOUVER

Everything was good

All the staff were very friendly and easy to communicate with.

Not a convenient process to collect car. Instructions was difficult to follow. Car was not cleaned inside nor washed outside. When I queried I was told its a busy season and the turnaround time from booking to vehicle was to short. Car seat was not ready & had to install it myself in the car.

Great company to use in Vancouver, BC.

Door-to-door pickup and drop-off service, fantastic.

Very good

Excellent

Very smooth

車を受けとる時に場所が分からず迷いましたが 担当の方が親切で丁寧でした‼️

Very small office area, somewhat disorganised. They didn't have the correct rental details we had to inform them of the terms!

As easy as any rental car site. Price drop app did not save us anything. Would use again if the price was right.

car was what was expected, staff was great

everything was good

Pretty good

Great service and great cars

Great price!

Great experience, will rent from them again.

Super easy … much smoother than most of my rental experiences from the big companies. Very helpful staff. Car only had 1/4 tank but everything else was great.

Great

terrible service, never responded to email, not friendly.

Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.

Easy to use, best value compared to other hire cars from airport.

The experience was a little strange over all but we did get upgraded to a better car and it was good. We didn't seem expected at pick up and the car we received hadn't been yet cleaned and the tank was only half full. We never would have found the place without our phone GPS to return the car and no one seemed quite sure what to do with us once we were back. A truly sweet associate came to our rescue and drove us to the airport, for which we were grateful.

Not bad, just had to wait for a while.

There was a good experience with auto group, they are nice, kind and cooperative people, and I recommend this group to any one. Good luck auto group!

Gas tank was not full